Key To My Heart Necklace

£20.00

Key to My Heart Necklace handmade with Stainless Steel chain and Cubic Zirconia crystal key pendant

✧ Approx. 15 inches with a 2 inch chain extender so can be adjusted upto 17 inches. If you’d like a custom length please email me

✨ tarnish free 🤍 hypoallergenic 💌 next day dispatch

I know how exciting it is when you've ordered new jewels and want them to arrive asap that's why orders are sent out next day Monday to Thursday if ordered before 4pm (excluding Bank Holidays)

All orders are sent via Royal Mail. International orders are only sent via tracked and signed to avoid orders being lost or delayed.

Once you place your order you will receive an order confirmation email. The next email you will receive is your dispatch email with your tracking number (if you have selected tracked shipping)

UK Shipping Rates

✧ 2nd Class Untracked
arrives within 2-5 working days after being dispatched

✧ 1st Class Untracked
arrives within 1-2 working days from being dispatched

✧ Tracked 48
arrives within 1-2 days from being dispatched. FREE for orders over £50

✧ Tracked 24
arrives within 1-2 days from being dispatched and you will receive a tracking number

ORDERS OVER £50 - FREE TRACKED SHIPPING

INTERNATIONAL ORDERS

Europe - TEMPORARILY CLOSED DUE TO NEW EU REGULATIONS

✧ Tracked & Signed via Royal Mail £11
you will receive tracking information once your order has been sent and orders will arrive within 7-14 working days

ORDERS OVER £80 - FREE TRACKED SHIPPING

USA, Australia & Everywhere Else

✧ Tracked & Signed via Royal Mail £11
you will receive tracking information once your order has been sent and orders will arrive within 7-14 working days

ORDERS OVER £80 - FREE TRACKED SHIPPING

SHOPFAIRY is not responsible for any customs fees, taxes, or tariffs that may be applied in your country. If you decide you would not like to pay the custom charges you may receive, once the order arrives back to me, I will issue a refund minus the shipping costs.

Returns

✧ you have 14 days to return your order only if they arrive unworn and in their original packaging and 5 days to return your order from the date you informed us of your return

✧ if a charm necklace or bracelet order is returned, all charms must also be returned

✧ if your order was returned due to not paying custom fees or wrong address information, you will be refunded minus the shipping fees

✦ exemptions apply:

- no returns on custom orders - custom pearl necklaces & bracelets
- no returns on earrings due to hygiene and safety
- personalised items can not be refunded
- shipping fees are not refunded
- no refunds on gift packaging

How to return:

✧ please email us at sales@shopfairy.co.uk with your order number

✧ please send items tracked

✧ as soon as your package has arrived, you will receive an email confirming your refund is on the way - this can take up to 5 working days depending on your bank

✧ shipping costs are not refunded

✧ customer pays for all returns (only faulty items covered by me)

I quality check all of our jewellery before being sent out but if on the rare occasion as item arrives defective, please email me at sales@shopfairy.co.uk so I can rectify the issue efficiently and promptly! Nothing means more than you being happy with your experience!

xx Parisha (owner of SHOPFAIRY JEWELLERY)

All our jewellery is steel unless stated otherwise

Stainless Steel (silver):

100% waterproof and will never fade - can shower & swim without taking your jewellery off

Gold Plated Stainless Steel:
Jewellery made with gold plated steel is super durable and tarnish resistant.

✦ keep away from harsh and strong chemicals - perfumes, creams, household cleaning products

✦ I recommend not to wear in water to preserve the shininess and lustre of your gold pieces

✦ store your gold jewellery with similar metals and keep in either your jewellery pouch or your jewellery box away from sunlight

Pearls

✦ to keep your pearls perfect, keep away from harsh chemicals

Warranty

If you have any issues with your jewellery please message via the chatbox below or email within 14 days of placing your order. I strive to maintain my 5 star review streak and nothing means more to me than you being happy with your experience from SHOPFAIRY.

You have 60 day warranty from the day of purchase - this gives you peace of mind that if issues arise you will be covered. Warranty does not cover:
✧ general wear and tear
✧ improper handling
✧ lack of care of jewellery
✧ lost or stolen jewellery

ALL jewellery is made to last, will NOT turn your skin green!

Packaging is super important and is part of the experience when you get to open a pretty package. I pack most orders on TikTok, if you'd like to see your order packaged on there leave a message on the cart notes section before checkout :)

Orders over £80 will arrive in a white and gold gift box - if your order is under this amount you can add one to your order here

Orders over £30 will arrive in a white faux suede jewellery pouch

Orders under £30 will arrive in an organza bow bag