I know how exciting it is when you've ordered new jewels and want them to arrive asap that's why orders are sent out next day Monday to Thursday if ordered before 4pm (excluding Bank Holidays)
All orders are sent via Royal Mail. International orders are only sent via tracked and signed to avoid orders being lost or delayed.
Once you place your order you will receive an order confirmation email. The next email you will receive is your dispatch email with your tracking number (if you have selected tracked shipping)
UK Shipping Rates
✧ 2nd Class Untracked
arrives within 2-5 working days after being dispatched
✧ 1st Class Untracked
arrives within 1-2 working days from being dispatched
✧ Tracked 48
arrives within 1-2 days from being dispatched. FREE for orders over £50
✧ Tracked 24
arrives within 1-2 days from being dispatched and you will receive a tracking number
ORDERS OVER £50 - FREE TRACKED SHIPPING
INTERNATIONAL ORDERS
Europe - TEMPORARILY CLOSED DUE TO NEW EU REGULATIONS
✧ Tracked & Signed via Royal Mail £11
you will receive tracking information once your order has been sent and orders will arrive within 7-14 working days
ORDERS OVER £80 - FREE TRACKED SHIPPING
USA, Australia & Everywhere Else
✧ Tracked & Signed via Royal Mail £11
you will receive tracking information once your order has been sent and orders will arrive within 7-14 working days
ORDERS OVER £80 - FREE TRACKED SHIPPING
SHOPFAIRY is not responsible for any customs fees, taxes, or tariffs that may be applied in your country. If you decide you would not like to pay the custom charges you may receive, once the order arrives back to me, I will issue a refund minus the shipping costs.
Returns
✧ you have 14 days to return your order only if they arrive unworn and in their original packaging and 5 days to return your order from the date you informed us of your return
✧ if a charm necklace or bracelet order is returned, all charms must also be returned
✧ if your order was returned due to not paying custom fees or wrong address information, you will be refunded minus the shipping fees
✦ exemptions apply:
- no returns on custom orders - custom pearl necklaces & bracelets
- no returns on earrings due to hygiene and safety
- personalised items can not be refunded
- shipping fees are not refunded
- no refunds on gift packaging
How to return:
✧ please email us at sales@shopfairy.co.uk with your order number
✧ please send items tracked
✧ as soon as your package has arrived, you will receive an email confirming your refund is on the way - this can take up to 5 working days depending on your bank
✧ shipping costs are not refunded
✧ customer pays for all returns (only faulty items covered by me)
I quality check all of our jewellery before being sent out but if on the rare occasion as item arrives defective, please email me at sales@shopfairy.co.uk so I can rectify the issue efficiently and promptly! Nothing means more than you being happy with your experience!
xx Parisha (owner of SHOPFAIRY JEWELLERY)
